Privacy policy

Overview

This website is operated by The Cocktail Club, ABN 41 230 785 786. Throughout the site, the terms “we”, “us” and “our” refer to The Cocktail Club.

By visiting, browsing and/or purchasing from this website, you're engaging in our "Service". This means that you agree to be bound by these terms and conditions ("Terms") as amended by us from time to time in our absolute discretion without notice. If you do not agree with the Terms, please stop using this website and/or our Service immediately.

This website is owned and managed by The Cocktail Club. Unless otherwise stated, the website and its contents are the express property of The Cocktail Club and The Cocktail Club reserves all its rights in relation to this property.

You agree to indemnify and hold harmless The Cocktail Club, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of The Cocktail Club and is protected by Australian and international copyright laws. All software used on this site is the property of The Cocktail Club or its software suppliers and protected by Australian and international copyright laws.

Errors and Inaccuracies

We always try to provide complete, accurate, up-to-date information on our web site. Unfortunately, despite those efforts human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Disclaimer

By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). The Cocktail Club reserves the right to terminate your account without notice at its discretion. The Cocktail Club is not liable for any disruptions to this website.

The Cocktail Club reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), The Cocktail Club reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, The Cocktail Club shall issue a credit to that chosen payment method in the amount of the cancelled order.

Delivery

The Cocktail Club is not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such as COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.

Lost Parcels

The Cocktail Club accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website by clicking the 'Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify The Cocktail Club for any loss or damage which may arise through your unauthorised use of the website or Service.

Refunds / Returns Policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. The Cocktail Club will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.

Privacy

The Cocktail Club is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected through The Cocktail Club will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law.)

The information collected through this website remains the sole property of The Cocktail Club and will not be sold to or shared with any other organisation or third party. Information such as your name, email and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

The Cocktail Club stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. The Cocktail Club uses a secure external payment gateway to process your payments. The Cocktail Club cannot view, access or store your credit card details however cannot guarantee the strength or effectiveness of these third-party providers.

Our website may contain links to other websites of interest. However we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of The Cocktail Club you may receive regular email updates. The contents may relate to The Cocktail Club promotions, cosmetic, beauty and industry news. You will have the ability to ‘opt out’ from receiving this material at any time.

Promotional Terms & Conditions

The Promoter reserves the rights to verify the validity of entries and to disqualify any entrants who tampers with the entry process or who submits an entry that is not in accordance with these Conditions of Entry. Prize is not transferable and not redeemable for cash or other goods or services. Each Prize is to be used for personal use only and not be re-sold or used for business or corporate purposes. Entrant must be 18 years and over to participate and receive the prize. If entrant is under 18 they must have parental permission to receive and enter the competition.